Hey there! 👋 So you want to set up your own online shop right inside Viber?
Awesome choice — it’s simple, it’s free, and your customers are probably already using it every day! Viber isn’t just for chatting anymore — it’s actually a full little business hub where you can showcase products, talk to buyers, and make sales all in one spot. Let’s walk through every single step together, nice and slow.
✅ First Things First: What You’ll Need Before Starting
- A smartphone with Viber installed and your personal account set up — you must have a regular Viber account first before you can make a business one.
- Your business name, a short description, contact info, and some photos of what you’re selling.
- Make sure Viber is updated to the latest version from Play Store or App Store so you see all the features!
📲 Step 1: Create Your Viber Business Account
This is basically your “storefront” — it’s free, searchable, and people can find and message you easily.
1. Open Viber on your phone
2. Tap the “More” tab (usually bottom-right corner)
3. Look for “Create Business Account” — tap it!
Note: If you don’t see this option yet, it might not be available in your country just yet — but keep checking, it’s rolling out widely!
4. Now fill in your details one by one:
- Business Name: Make it clear and catchy — up to 30 characters. Include keywords like “Shoes,” “Cakes,” or “Handmade” so people find you easily
- Category: Pick what fits — Retail, Food, Fashion, Services, etc.
- Location: Your city/area — helps local buyers find you!
- Description: Tell folks what you sell, prices, shipping, hours — keep it friendly but informative
- Profile Picture / Logo: Square photo works best — your logo or best-selling item so people recognize you
5. Choose whether your content is for all ages or adult-only (most shops pick “All Ages”)
6. Double-check everything, then tap Publish / Done 🎉 — boom, your business account is live!
📦 Step 2: Build Your Product Catalog (Your Actual Shop!)
Here’s where your items show up neatly — like a real online store list right inside Viber:
1. Go back to More → Business Account Settings
2. Tap Catalog
3. Hit Add New Item and fill in for each product:
- Name — short and clear
- Price — include currency (₱, $, etc.)
- Description — size, color, materials, stock number, whatever matters
- Photos — add 1 or more clear, bright pics!
4. Tap Save and repeat for everything you want to sell
5. To edit or remove items later: go to Catalog again, tap Edit on any listing, change what you need, then Save
💡 Pro tip: Put your best sellers first! Keep descriptions short — people read fast on phones!
🗣️ Step 3: Share Your Shop & Let People Know
Your catalog is private until you share it — here’s how to show it off:
✉️ Send to individual customers
- Open a chat with someone
- Tap the + button next to the typing box
- Tap My Catalog — your whole list pops up!
- Tap any item to send it straight into the chat with photo, price, and details
🔗 Share your whole store link
- Go to your Business Account → find Share / Invite
- Copy your unique Viber link or show your QR Code
- Post it on Facebook, Instagram, TikTok, or send it to groups — anyone who clicks opens your shop instantly!
📢 Broadcast messages
- Free accounts get up to 30 Broadcast messages per month — send new arrivals, sales, or restocks to all your followers at once
- ⚠️ Don’t spam! Send useful updates only — otherwise people might mute you!
👥 Create Groups / Communities
- Make a Viber Community for your shop — unlimited members!
- Announce deals, get feedback, build a community of happy repeat buyers
- Keep your main Business Account for 1-on-1 orders and customer service
💳 Step 4: How Orders & Payments Work
Important thing to know: Viber doesn’t have a built-in checkout button or payment processor inside the app — so you’ll handle orders manually through chat. Here’s a smooth workflow:
1. Customer sees item → messages you: “Hi, is this still available?”
2. You confirm stock → send total: item price + shipping fee
3. Share payment details: GCash, bank transfer, Maya, PayPal — whatever works for you
4. Ask for shipping info: full name, address, phone number
5. Send confirmation message: “Order received! Will ship once payment is confirmed 😊”
6. Once paid → ship it → send tracking number right back in chat
✅ Tip: Make a simple “Order Form” message you can copy-paste so you don’t forget any details!
🚀 Step 5: Extra Tricks to Grow Your Viber Shop
- Pin your best sellers to the top of your catalog so they’re always first
- Reply FAST — people buy when you reply instantly! Set a quick auto-reply like “Thanks for messaging! I’ll get back to you ASAP 😊”
- Update often — add new items, mark sold-out ones so no one wastes time
- Organize your chats — use folders to separate “New Orders,” “Paid,” “Shipped,” “Done” so nothing gets lost
- Viber Marketplace — once set up properly, you may appear in local search results so new customers find YOU
- Note: You can start completely free! Upgrade later only if you want extra features.
⚠️ Quick Things to Watch Out For
- Keep it legal — follow Viber’s Terms of Service, sell legitimate products only
- Be clear on return/refund policy — state it upfront so no misunderstandings later
- Protect your account — don’t share your login code with anyone
- Availability: Business accounts and features may vary by country — if something looks different, it’s just your app version or region
🎊 Wrapping Up
That’s literally everything! Start → make your free Business Account → build your catalog → share the link → chat and sell. It’s that straightforward. No expensive website needed, no complicated setup — just you, your products, and Viber.
Start small, add items one by one, and grow at your own pace. You’ve got this! 💪
Need help with a specific part like writing descriptions, pricing, or making your order form? Just let me know and I’ll help you out! 😊
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